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Error 0506: Associated AR Invoice is Not Synced

Causes​

This error occurs when the related AR Invoice hasn't been synced between systems. Common reasons include: the AR Invoice was never pushed or linked, or the destination system doesn't recognize or support the format of the AR Invoice.

How to Fix​

To fix this problem, follow these steps:

  1. Identify the record(s) you're trying to sync and note the associated AR Invoice.
  2. In Agave, navigate to the AR Invoice module via the side panel.
  3. Search for the relevant AR Invoice(s), then select and push them to Vista.
    • If the AR Invoice(s) already exist in Vista, you may have the option to autolink them.
  4. Once the AR Invoice(s) are pushed or autolinked, retry the sync.

If you are still encountering this error:

  1. Some AR Payments may reference multiple AR Invoices. Confirm that each AP Invoice number referenced by the AR Payment is synced or linked in Agave.
  2. If you are unable to find the AR Invoice in Agave after pressing "Fetch Latest Data", check the Invoice Date for the AP Invoice and see if it is outside the range of your filters in Agave. If this is the case, contact Agave Support and they can adjujst your filters.

Still having trouble?​

Contact Agave Support or your Account Manager for help.