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Error 0504: Associated AP Invoice is Not Synced

Causes​

This error occurs when the related AP Invoice hasn't been synced between systems. Common reasons include: the AP Invoice was never pushed or linked, or the destination system doesn't recognize or support the format of the AP Invoice.

How to Fix​

To fix this problem, follow these steps:

  1. Identify the record(s) you're trying to sync and note the associated AP Invoice.
  2. In Agave, navigate to the AP Invoice module via the side panel.
  3. Search for the relevant AP Invoice(s), then select and push them to Vista.
    • If the AP Invoice(s) already exist in Vista, you may have the option to autolink them.
  4. Once the AP Invoice(s) are pushed or autolinked, retry the sync.

If you are still encountering this error:

  1. Some AP Payments may reference multiple AP Invoices. Confirm that each AP Invoice number referenced by the AP Payment is synced or linked in Agave.
  2. If you are unable to find the AP Invoice in Agave after pressing "Fetch Latest Data", check the Invoice Date for the AP Invoice and see if it is outside the range of your filters in Agave. If this is the case, contact Agave Support and they can adjujst your filters.

Still having trouble?​

Contact Agave Support or your Account Manager for help.