Error 0498: Associated Customer is Not Synced

Causes

This error occurs when the related Customer hasn't been linked or synced between systems.

How to Fix

To fix this problem, follow these steps:

1. Identify the record(s) you're trying to sync and note the associated Customer.
2. In Agave, navigate to the Customer module via the side panel.
3. Search for the relevant Customer(s), then select and push them to ServiceTitan.
   • If the Customer(s) already exist in Vista, you may have the option to autolink them.
4. Once the Customer(s) are pushed or autolinked, retry the sync.

Still having trouble?

Contact Agave Support or your Account Manager for help.