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Error 0496: AR Invoices with no line items cannot be synced to Vista

Causes​

This error occurs when all AR Invoice Line Items have $0. Agave returns this error because Vista does not allow you to post AR Invoices with $0 Line Items.

How to Fix​

Agave will automatically ignore these records after the first time they error and post them in ServiceTitan. There is no action needed from your end.

How does Agave Sync handle $0 AR Invoice amounts?​

In ServiceTitan, it's common to create AR Invoices with $0 line items — for example, when generating an Estimate. However, Vista does not allow AR Invoices with a total amount of $0 to be posted.

To handle this, Agave Sync will:

  1. Skip syncing the $0 AR Invoice to Vista and mark it as "Ignored" in the sync status.
  2. Update the AR Invoice in ServiceTitan to show it as "Exported" to prevent further attempts to sync.

Still having trouble?​

Contact Agave Support or your Account Manager for help.