Autodesk Build: Duplicate Vendor or Customer Error

Symptoms

When pushing Customers or Vendors, you get the error message: [Autodesk Build Error] 1002: The company name has already been taken.

Causes

This error occurs because a record with the same identifier already exists in that company.

How to fix

1. Link the Record: link the Customer or Vendor to the existing Company in Autodesk Build.
2. Check for Duplicates: if you cannot link the Customer or Vendor, it means there is a duplicate entry in your accounting system. In this case, you can:

• Delete or consolidate the duplicate Customer or Vendor in your accounting system,
• Ignore the duplicate record, or
• Update the name of the duplicate Customer or Vendor to make it unique.

Still having trouble?

Contact Agave Support or your account manager for help.