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Common Errors and FAQs

Company Name Has Already Been Taken​

If you encounter the error [Autodesk Build Error] 1002: The company name has already been taken, it indicates that a Customer and/or Vendor with the same name already exists in Autodesk Build.

How to Fix the Error​

  1. Link the Record: link the Customer or Vendor to the existing Company in Autodesk Build.
  2. Check for Duplicates: if you cannot link the Customer or Vendor, it means there is a duplicate entry in your accounting system. In this case, you can:
  • Delete or consolidate the duplicate Customer or Vendor in your accounting system,
  • Ignore the duplicate record, or
  • Update the name of the duplicate Customer or Vendor to make it unique.

Project Already Exists​

If you encounter the error [Autodesk Build Error] [Project Name] already exists, you will need to either:

  1. Link the Record: link the Project to the existing Project in Autodesk Build, or
  2. Check for Duplicates: if you cannot link the Project, it means there is already a Project in your accounting system that links to the Autodesk Project. In this case, you can:
  • Delete or consolidate the duplicate Project in your accounting system,
  • Ignore the duplicate record, or
  • Update the name of the Project name to make it unique.

Invalid State Code for Country​

When syncing Projects, Vendors, or Customers in Autodesk Build, only valid state or province names and ISO 3166-1 alpha-2 country codes are supported. Additionally, the specified state or province must correspond to a valid location within the project's country.

United States​

Below is a list of valid state codes for use in Autodesk Build:

  • AL: Alabama
  • AK: Alaska
  • AZ: Arizona
  • AR: Arkansas
  • CA: California
  • CO: Colorado
  • CT: Connecticut
  • DE: Delaware
  • FL: Florida
  • GA: Georgia
  • HI: Hawaii
  • ID: Idaho
  • IL: Illinois
  • IN: Indiana
  • IA: Iowa
  • KS: Kansas
  • KY: Kentucky
  • LA: Louisiana
  • ME: Maine
  • MD: Maryland
  • MA: Massachusetts
  • MI: Michigan
  • MN: Minnesota
  • MS: Mississippi
  • MO: Missouri
  • MT: Montana
  • NE: Nebraska
  • NV: Nevada
  • NH: New Hampshire
  • NJ: New Jersey
  • NM: New Mexico
  • NY: New York
  • NC: North Carolina
  • ND: North Dakota
  • OH: Ohio
  • OK: Oklahoma
  • OR: Oregon
  • PA: Pennsylvania
  • RI: Rhode Island
  • SC: South Carolina
  • SD: South Dakota
  • TN: Tennessee
  • TX: Texas
  • UT: Utah
  • VT: Vermont
  • VA: Virginia
  • WA: Washington
  • WV: West Virginia
  • WI: Wisconsin
  • WY: Wyoming

Canada​

Below is a list of valid province codes for use in Autodesk Build:

  • AB: Alberta
  • BC: British Columbia
  • MB: Manitoba
  • NB: New Brunswick
  • NL: Newfoundland and Labrador
  • NS: Nova Scotia
  • ON: Ontario
  • PE: Prince Edward Island
  • QC: Quebec
  • SK: Saskatchewan
  • NT: Northwest Territories
  • NU: Nunavut
  • YT: Yukon

Unable to Create -- Segment Code Already Exists​

If you see the error [Autodesk Build Error] ValidationException: Unable to create - segment code already exists, it means the Segment Code (such as a Sub Job, Cost Code, or Cost Type) you are trying to sync is already in the Project.

To fix this error, you will need to link the record to the existing Sub Job, Cost Code, or Cost Type in Autodesk Build.

tip

If the Segment Code is not appearing in the "Link to Existing" list, trying pressing Fetch Latest Data to confirm you are seeing the latest list of Sub Jobs, Cost Codes, or Cost Types in Autodesk Build.