Request timed out

Symptoms

You get the following message:

[Sage XXX Error] Request XXX of type database_query timed out after X seconds.

Causes

Sage 100 Contractor or Sage 300 CRE didn't finish the task we sent it within the X seconds time limit, often due to:

1. Sage 100 Contractor or Sage 300 CRE is busy processing something else
2. The server machine is running too slowly
3. We are reading / writing too much data

How to fix

Wait a little bit and retry.

Still having trouble?

Contact Agave Support or your account manager for help