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Common Errors and FAQs

QuickBooks Web Connector​

Web Connector application has stopped working​

If your QuickBooks Desktop account appears offline or unresponsive in Agave Sync, you may need to restart the Web Connector application 2-3 times for it to reconnect and resume normal operation.

QBWC Offline

Web Connector last result "Application requested to abort"​

You may encounter this error if you recently moved your QuickBooks Desktop company file and are unable to load data in Agave Sync after. To resolve, inform Agave Support and they will be able to reset the company file path.

QBWC RequestedToAbort

Error: If the Company data file is not open, a call to the “BeginSession” method must include the name of the data file.​

QuickBooks requires that you have the company file open during the initial Web Connector setup process.

Error: This application has not accessed the QuickBooks company data file before.​

QuickBooks requires that you are signed in as an Admin user when adding a new connection to the Web Connector.