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Sage 100 Contractor Account Disconnected

Symptoms​

When pushing data, you get the error message: The Sage 100 Contractor Account has been Disconnected since [time]. Please make sure the Agave Connector is running and that it has Account [account_id] configured.

Causes​

  1. The Agave Connector for Sage 100 Contractor has stopped running
  2. The connector was disconnected due to a restart, update or network issue

How to fix​

Restart the Agave Connector​

  1. Log in to the server or environment where the Agave Connector is installed and verify the connector service is running.
  2. If stopped, restart the service.

Verify connectivity​

  1. Check that the machine running the Connector has stable network access
  2. Ensure firewalls or antivirus software are not blocking the connector.

Still having trouble?​

Contact Agave Support or your account manager for help