Skip to main content

Common Errors and FAQs

Syncs failing after Sage 100 Contractor software update with "database needs to be updated" error​

If you recently updated your Sage 100 Contractor software and syncs start failing with an error stating that the database needs to be updated through Database Administration, even though all databases appear to be updated, try restarting the Sage Server.

This has resolved the issue for most customers experiencing this problem after a Sage 100 Contractor version update.

Steps to resolve:

  1. Restart the Sage Server
  2. Wait a few minutes for the server to fully restart
  3. Retry the sync

If the issue persists after restarting the server, please contact Agave support.

Sage 100 Contractor Database Query Time Out​

This is a temporary error. Please wait a few moments and try again.

If it keeps happening, your Agave Connector might be out of date — check your version and follow the update steps here: https://docs.agaveapi.com/source-systems/on-premise/agave-connector/update-agave-connector