Skip to main content

Common Errors and FAQs

Labor Costs and Payroll​

How do labor costs and hours flow from Sage 100 Contractor Payroll into Autodesk Build?​

Labor costs flow from Sage 100 Contractor to Autodesk Build through the following process:

  1. Source in Sage 100 Contractor: When you complete 5-2-3 Compute Payroll in Sage 100 Contractor, it automatically creates 6-3 Job Cost records
  2. Sync to Autodesk Build: These 6-3 Job Cost records are read by Agave Sync and synced to Autodesk Build as Expenses
  3. Visibility in ACC Budget: Labor costs show up in the Autodesk Build Budget as summarized amounts against the specific cost codes

What is the source record for labor hours in Sage 100 Contractor?​

The source records are the 6-3 Job Cost records that are automatically created when you run 5-2-3 Compute Payroll in Sage 100 Contractor.

At what point in the payroll process do labor costs become visible in Autodesk Build?​

Labor costs become visible in Autodesk Build after:

  1. Payroll is computed in Sage 100 Contractor (5-2-3 Compute Payroll)
  2. The resulting 6-3 Job Cost records are created
  3. The sync runs and pushes these Job Cost records to Autodesk Build as Expenses

Are labor hours transferred as summary totals or transaction-level detail?​

Labor costs are synced as summarized amounts against specific cost codes in the Autodesk Build Budget. The detail comes from the 6-3 Job Cost records in Sage 100 Contractor.

Syncs failing after Sage 100 Contractor software update with "database needs to be updated" error​

If you recently updated your Sage 100 Contractor software and syncs start failing with an error stating that the database needs to be updated through Database Administration, even though all databases appear to be updated, try restarting the Sage Server.

This has resolved the issue for most customers experiencing this problem after a Sage 100 Contractor version update.

Steps to resolve:

  1. Restart the Sage Server
  2. Wait a few minutes for the server to fully restart
  3. Retry the sync

If the issue persists after restarting the server, please contact Agave support.

Sage 100 Contractor Database Query Time Out​

This is a temporary error. Please wait a few moments and try again.

If it keeps happening, your Agave Connector might be out of date — check your version and follow the update steps here: https://docs.agaveapi.com/source-systems/on-premise/agave-connector/update-agave-connector