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error-0267

Associated Purchase Order is not Synced

In the Errors tab, you might see an error message related to a AP Invoice, typically shown as:

error
  • Associated Purchase Order is not synced: PO #001

Causes​

This error occurs when the related Purchase Order hasn't been synced between systems. Common reasons include: the Purchase Order was never pushed or linked, or the destination system doesn't recognize or support the format of the Purchase Order.

How to fix it​

To fix this problem, follow these steps:

  1. Identify the record(s) you're trying to sync and note the associated Purchase Order.
  2. In Agave, navigate to the Purchase Order module via the side panel:
    • Global → Purchase Order
  3. Search for the relevant Purchase Order(s), then select and push them to Procore.
    • If the Purchase Order(s) already exist in Procore, you may have the option to autolink them.
  4. Once the Purchase Order(s) are pushed or autolinked, retry the sync.

Still having trouble?​

Contact Agave Support for help