error-0265

Associated Employee is not Synced

In the Errors tab, you might see an error message related to a Timecard, typically shown as:

error

• Associated Employee is not synced: Jon Succhi

Causes

This error occurs when the related Employee hasn't been synced between systems. Common reasons include: the Employee was never pushed or linked, or the destination system doesn't recognize or support the format of the Employee.

How to fix it

To fix this problem, follow these steps:

1. Identify the record(s) you're trying to sync and note the associated Employee.
2. In Agave, navigate to the Employee module via the side panel:
   • Global → Employee
3. Search for the relevant Employee(s), then select and push them to Procore.
   • If the Employee(s) already exist in Procore, you may have the option to autolink them.
4. Once the Employee(s) are pushed or autolinked, retry the sync.

Still having trouble?

Contact Agave Support for help